Pocatello, ID · Mon–Thu 8am–6pm
Hope Tree Family Services
Call (208) 234-4673

Case Management

Case management in Southeast Idaho

A case manager connects you to housing, medical, educational and transportation support — so you’re not trying to navigate it all alone.

Sometimes mental health isn’t the only thing going on. A case manager is a professional who links you to services in the community — things like housing, medical care, education and transportation — so you can address needs that go beyond mental health alone.

This is especially helpful when you have a lot going on and don’t know where to start. Your case manager helps identify what you need and connects you to the community programs that can help.

The goal of case management is to help you build independence in your own environment and community.

Our case managers work with both adults and children, helping them access medical, psychiatric, social and educational services. They link you to the right services, coordinate with the people providing them, and advocate on your behalf.

Who this helps

Case management may be a good fit if…

  • You have several needs at once and aren’t sure where to begin
  • You need help accessing housing, medical or transportation support
  • You or your child need help navigating educational or social services
  • You want an advocate who can coordinate care on your behalf
  • You’re working toward more independence in your daily life

Getting started

What to expect

Call or send a request

Reach us at (208) 234-4673 Monday to Thursday, 8am–6pm, or request a callback online and we’ll come back to you.

Talk it through

Share as much or as little as you feel ready to. We’ll talk through what you’re looking for and which of our services fits best.

Meet your case manager

We’ll match you with the case manager who fits what you need, and get your first appointment on the calendar.

Related services

CBRS

Community-Based Rehabilitation Services — learning and practicing real-life skills at home and out in the community.

Learn more

Family Support Services

Family Support Partners help caregivers of a child with mental illness or addiction build skills and strengthen the whole family.

Learn more

This page is not monitored and is not for emergencies. If you are in crisis, call or text 988 — the Suicide & Crisis Lifeline, available 24 hours a day. Existing clients can reach our after-hours line at (208) 339-4673. If there is immediate danger, call 911.

Common questions

Before you call

What does a case manager actually do?

A case manager connects you to services in the community, such as housing, medical care, education and transportation, helps identify what you need, and coordinates with those programs on your behalf.

Who is case management for?

It’s especially helpful if you have several needs at once and aren’t sure where to start. Case managers work with both adults and children.

Do case managers work with children as well as adults?

Yes. Case managers assist both adults and children in accessing medical, psychiatric, social and educational services.

You don’t have to have it figured out to call

Tell us what’s going on and we’ll help you work out the right next step — even if that step isn’t with us.

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